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Returning merchandise to Deja Vu Candles is easy.
Call us or email us for a return authorization. Call us
at 817-741-7888 or send us an
email.
Let us know why you are returning a product and we will
issue you an RA (Return Authorization) number. We must
be notified within 7 days after you receive your
package, and items must be returned within 15 days to be
eligible for refund or exchange. Please include a note
in the box with RA number, your name and address, or
include the packing slip. Please pack the item very
carefully so it will not be damaged on the return. Items
that are damaged during transit back to us due to
improper packaging will not be eligible for refund,
credit, or exchange
Refund or Exchange?
If you want credit applied to your credit card or a
refund in the form of a check, the amount will be the
purchase price of them item less a 15% restocking fee.
Shipping charges are not refunded. If you choose an
exchange then there will not be a restocking fee and a
credit will be “on account” for you to use on your
replacement order. The original item should be returned
to us, postage paid by the customer. No refunds or
exchanges can be honored until the merchandise has been
returned to us.
If
you receive a damaged item we will replace it at no cost
to you. We must be notified within 5 days if an item
came damaged and you must keep the original box and
packing materials because the carrier may want to
inspect it. Call us or email us immediately so we can
contact the delivery company. All orders are packed with
the utmost care. If you received a broken item, chances
are it was thrown around during transit. Sometimes,
before we receive credit from the carrier, the carrier
may contact you in order to inspect the box and the
packing materials.
Receiving Broken Merchandise:
All of our merchandise is inspected for damage prior
to shipping. If you receive merchandise that is
broken, please report all damaged merchandise to
Déjà Vu Candles, Inc. at 817-741-7888, please contact us
within 3 business days from the delivery date as well as
to hold onto the original packaging and the materials
that were used to fill the package. If we do not
hear from you within 3 business days we will just assume
you received your order with no damages, after this we
will no longer be held responsible for replacing the
candles.
Satisfaction Guarantee:
All of our products are backed by our 100%
Satisfaction Guarantee. We guarantee our candles to burn
properly under normal care and candle maintenance. We
can not help it if the scent you chose is not pleasing
to your nose. Each person’s sense of smell is different.
Please
order votives first. This way, you can smell what
the scent is like before ordering a larger, more
expensive candle of the scent. The votives were put in
place so our customers could smell the fragrances they
are curious about without having to purchase a larger
candle.
The Wholesale
Order Form page is listed on a Secured Server for your protection, you
should see a lock symbol on the bottom right hand corner of your
browser. Certain pages of our website are listed on an SSL server to
prevent others from capturing your personal information. Please allow
1-2 weeks for your order to ship out at this time. Once an order has
shipped it can take up to 7 days before you receive it by UPS. All
orders are filled in the order they are placed with no exceptions. Once
orders have left the order desk and gone to processing they cannot be
changed or cancelled out! If you wish to cancel an order once it has
left the order desk we reserve the right to no longer do business with
you and/or charge a 15% restocking fee.
If you desire to return
merchandise to us:
- The merchandise must be
unopened and in its original packaging.
- The merchandise must be in
resalable condition.
- The customer pays the shipping
and a 15% restocking fee.
- The customer is to call us at
817-741-7888 for return authorization.
Any returns made without authorization will not be allowed.
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