|
Returning merchandise to Deja Vu Candles is easy. Call us or email us for a return authorization. Call us at 817-264-1255 or send us an email. Let us know why you are returning a product and we will issue you an RA (Return Authorization) number. We must be notified within 7 days after you receive your package, and items must be returned within 15 days to be eligible for refund or exchange. Please include a note in the box with RA number, your name and address, or include the packing slip. Please pack the item very carefully so it will not be damaged on the return. Items that are damaged during transit back to us due to improper packaging will not be eligible for refund, credit, or exchange
Refund or Exchange?
If you want credit applied to your credit card or a refund in the form of a check, the amount will be the purchase price of them item less a 15% restocking fee. Shipping charges are not refunded. If you choose an exchange then there will not be a restocking fee and a credit will be “on account” for you to use on your replacement order. The original item should be returned to us, postage paid by the customer. No refunds or exchanges can be honored until the merchandise has been returned to us.
If you receive a damaged item we will replace it at no cost to you. We must be notified within 5 days if an item came damaged and you must keep the original box and packing materials because the carrier may want to inspect it. Call us or email us immediately so we can contact the delivery company. All orders are packed with the utmost care. If you received a broken item, chances are it was thrown around during transit. Sometimes, before we receive credit from the carrier, the carrier may contact you in order to inspect the box and the packing materials.
Receiving Broken Merchandise:
All of our merchandise is inspected for damage prior to shipping. If you receive merchandise that is broken, please report all damaged merchandise to Déjŕ Vu Candles, Inc. at 817-264-1255, please contact us within 3 business days from the delivery date as well as to hold onto the original packaging and the materials that were used to fill the package. If we do not hear from you within 3 business days we will just assume you received your order with no damages, after this we will no longer be held responsible for replacing the candles.
Satisfaction Guarantee:
All of our products are backed by our 100% Satisfaction Guarantee. We guarantee our candles to burn properly under normal care and candle maintenance. We can not help it if the scent you chose is not pleasing to your nose. Each person’s sense of smell is different. Please order votives first. This way, you can smell what the scent is like before ordering a larger, more expensive candle of the scent. The votives were put in place so our customers could smell the fragrances they are curious about without having to purchase a larger candle.
The Wholesale Order Form page is listed on a Secured Server for your protection, you should see a lock symbol on the bottom right hand corner of your browser. Certain pages of our website are listed on an SSL server to prevent others from capturing your personal information. Please allow 1-2 weeks for your order to ship out at this time. Once an order has shipped it can take up to 7 days before you receive it by UPS. All orders are filled in the order they are placed with no exceptions. Once orders have left the order desk and gone to processing they cannot be changed or cancelled out! If you wish to cancel an order once it has left the order desk we reserve the right to no longer do business with you and/or charge a 15% restocking fee.
If you desire to return merchandise to us:
- The merchandise must be unopened and in its original packaging.
- The merchandise must be in resalable condition.
- The customer pays the shipping and a 15% restocking fee.
- The customer is to call us at 817-264-1255 for return authorization.
Any returns made without authorization will not be allowed. | 
